Terms and Conditions_World of Frozen

VISA AND WORLD OF FROZEN PROMOTION 2026 

PRIZE PROMOTION TERMS 

These are the terms and conditions (“Terms”) that apply to the Visa and World of Frozen Promotion 2026 (“Promotion”). By entering the Promotion, each entrant agrees to these Terms and confirms they have read and understood our Privacy Notice at https://www.visa.es/terminos-de-uso/aviso-de-privacidad-global-de-visa.html. Please also see how we limit our liability in the “Liability” section below.

1. Promoter: Visa Europe Management Services Limited, Spanish Branch with its registered office address at  Plaza Pablo Ruiz Picasso, 1- ED TORRE PICASSO, 28020, Madrid (“Promoter”). Promoter is responsible for all aspects of the operation of this Promotion.

    

2. Promotion Administrator: Promoter has engaged Sid Lee Sports Limited, a company registered in England (company no. 10186055) with its registered office address at Floor 2, 201 Great Portland Street, London, England, W1W 5AB, to assist with the administration of this Promotion, including prize fulfilment (“Promotion Administrator”). 

    

3. Entry Period: The Promotion opens for entry at 00:01am GMT on 11 February 2026 and closes at 11:59pm GMT on 25 February 2026 (“Entry Period”). 

4. Eligibility: Entry is open to legal residents of Spain who are at least 18 years old at the time of entry. Excludes any person identified as “not eligible” below. Promoter reserves the right at any time to require proof of eligibility in such form as Promoter reasonably considers necessary.  

5. Not eligible: The Promotion is not open to employees, contractors, or representatives of the Promoter, any of its parent, subsidiary or affiliated companies, the Promotion Administrator, prize providers, or their respective immediate family members (spouse, parent, child, sibling) or members of their household, whether related or not. Also excluded are any individuals who are professionally involved in the organisation or administration of the Promotion. Participation is further prohibited for:

    

(a) any individual who is subject to sanctions that are legally binding in Spain, or whose participation could give rise to a breach of any applicable international sanctions regime;
(b) any person identified or reasonably suspected as presenting a risk of money laundering or terrorist financing under applicable laws;

(c) any person for whom the Promoter is unable to complete the minimum identity verification checks required for the lawful award or use of the Prize.

These exclusions shall apply in accordance with the due diligence obligations and risk-based approach under Spanish Law 10/2010 on the prevention of money laundering and terrorist financing. The Promoter reserves the right to disqualify any entrant or winner who, in its reasonable assessment, falls within any of the above categories at any time prior to delivery or use of the Prize.

6. Limits on entry: A limit of 1 entry per person applies to this Promotion. Entries submitted in excess of the stated limit will be disregarded. Promoter reserves the right to disqualify anyone found to have entered more than once, including by using multiple accounts.

7. How to enter: To enter the Promotion, entrants must: (i) sign up or have an account on the MyVisa platform; and (ii) opt in for the Promotion. 

8. Prize: There is two (2) prizes to be won in this Promotion, consisting of four (4) tickets to the opening of the World of Frozen at Disneyland Paris for the winner and up to three (3) guests (“Prize”). The Prize will include the following prize elements:

1. Four (4) tickets to the opening of the World of Frozen at Disneyland Paris.

2. One (1) night accommodation at a minimum five star Disneyland hotel in Paris, France including breakfast;

3. lunch and dinner to be provided;

4. Two (2) days priority access to Disneyland Park and Disney Adventure World;

5. dedicated gift bags;

6. return economy class air or rail transportation from a major airport or train terminal (as applicable) near the winner’s home address to Disneyland Paris; and 

7. return transfers between the airport/train terminal and Disneyland Paris. 

9. Prize conditions: The following terms and exclusions apply to the Prize:

1. The winners and guests must each be at least 18 years old at the time of travel. Should any accompanying guests be under 18 years of age, they may only attend if accompanied by a parent or guardian, who will be considered as one of the three permitted guests.

2. The outbound flight will be on or around 28 March 2026 and the return flight be on or around 29 March 2026;

3. The Prize excludes all costs and expenses incurred by the winner and guests that are not expressly set out above, including: (a) additional transportation/transfers; (b) travel upgrades; (c) additional overnight accommodation; (d) any additional meals and beverages; (e) travel and medical insurance, visas and any other required travel documents; (f) any required COVID-19 or other health-related testing, screening, immunisation and quarantine costs (if applicable); (g) discretionary spending; (h) hotel room service, in-room charges and other incidentals (phone, mini-bar, laundry, etc); and (i) tips and gratuities;

4. All travel bookings must be made by Promoter or its appointed agent. The choice of all Prize elements, including airports, flights, hotels and event tickets, will be at the sole discretion of Promoter and are subject to availability. Any flights may be direct or indirect and may involve transfer. The mode of travel (air or rail) depends on the winner’s place of residence and will be at Promoter’s discretion. All dates are subject to airline and hotel availability;

5. The winners and guests are solely responsible for ensuring that they can travel at the appointed times on the relevant dates. No alternative times or dates are available. 

6. The winners and guests are solely responsible for ensuring that they have valid passports and/or national identity cards and any required visas, travel documents or permissions necessary to permit entry to the destination country;

7. Once issued, airline and train tickets are non-transferable and may not be reissued. Open tickets may not be issued and stopovers are not permitted; 

8. All elements of the Prize must be used by the winner and guests in the same itinerary. The winner and guests are not entitled to receive any unused portion or element of the Prize; 

9. The winners are responsible for making any guests aware of these Terms and the Promoter’s Privacy Notice set out below in Section 23;

10. The winners and/or guests will be asked for a credit card on check in at the hotel to cover any extras and therefore must be able to provide one and cover these costs.

11. All travel is subject to any and all governmental and other official travel restrictions. Promoter is not responsible for any COVID-19 or other health-related travel testing or restrictions applicable to the winner and/or guest, including, but not limited to any vaccinations, quarantine or isolation-related costs or conditions. The winner and guests are responsible for ensuring that they adhere to all applicable COVID-19 or other health-related laws, rules, procedures and protocols relating to the Prize;

12. Prizes are subject to all applicable terms and conditions and policies of the relevant airport, transport service, hotel, ticket and event/venue providers. The winner and guests must comply fully with such terms and conditions, codes and policies and all laws and regulations applicable to the Prize. Promoter will have no liability to the winner or guest if the winner and/or guest are unable to receive the full benefit of the Prize or are denied entry to, or are asked to leave, any venue or transport service as a result of a failure to abide by the applicable terms and conditions, codes, policies, any applicable law or as a result of inappropriate behaviour; and

13. The Prize is non-transferable, non-refundable, non-exchangeable and no cash alternative is available. However, if it becomes necessary for reasons beyond Promoter’s control, the Prize (or any element of it) may be varied or swapped for a suitable alternative in Promoter’s discretion. 

10. Winner selection: All eligible entrants from all eligible territories will be entered into one (1) random draw to select the winner on 26 February 2026. The winner will be the entrant whose name is drawn at random from all eligible entries. 

     

11. Winner notification: The winners will be notified by direct message, phone call, or email within [five (5) days] of the completion of the winner selection process. Promoter will make reasonable efforts to contact the winner, but it is the winner’s responsibility to monitor their messages, voicemail and email address (including spam folder) for receipt of the notification. 

12. Claiming the Prize: The winner must claim the Prize by responding to Promoter’s win notification within three (3) days, providing all information requested by Promoter for the purpose of verifying the winner’s eligibility and fulfilling the Prize. If requested for verification purposes, the winner must provide proof of age and place of legal residence. 

13. Travel bookings: All travel bookings will be arranged by Promoter or its appointed agent, who will contact the winner to make the necessary arrangements after verification of a valid claim. The winner must provide all personal information requested for the purpose of making the necessary travel bookings. This will include the personal details and passport and/or national identity card details of the winner and the guests, and the winner must have permission to provide the personal information of the guests. All relevant tickets, passes, vouchers and other paperwork will be provided by post or email in good time prior to departure. The travel party must present valid paperwork on arrival at the airport/train station and any relevant event or venue, failing which travel and entry may be refused. The winner and guests are solely responsible for the safekeeping of documentation.

14. Forfeiture and substitution: Promoter reserves the right to disqualify the winner and select an alternative winner if the winner fails to claim the Prize or fails to provide any information or documentation requested by Promoter by the claim deadline, or if Promoter has reason to believe that the winner does not meet the eligibility requirements or has otherwise breached these Terms. The alternative winner will be selected using the original selection process and must claim the Prize within fourteen (14) days of the date of the win notification.

15. Tax: The winner acknowledges that the prize may constitute taxable income under Spanish Personal Income Tax rules and that, where required by law, the Promoter must apply a 19% withholding tax or make the corresponding payment on account, as well as comply with all associated reporting obligations. For prizes in kind, the withholding/payment on account will be calculated in accordance with Article 105 of the Spanish PIT Regulations, by grossing up the fair market value of the prize by 20%. The Promoter will make the required withholding/payment on account and will report the prize to the Spanish tax authorities. The Promoter will provide the winner with the corresponding withholding tax certificate, typically issued after the annual filings (around January–February of the following year), or earlier through an ad‑hoc certificate if feasible.

     

    The winner is solely responsible for any additional tax liabilities, social security contributions or filing obligations not covered by the withholding/payment on account (i.e., that could exceed the amount initially withheld by the Promoter and must be paid by the winner where applicable). Prizes obtained in a given year must generally be declared in the winner’s annual Spanish tax return between 1 April and 30 June of the following year. If the Promoter offers to reimburse any additional personal income tax ultimately due by the winner, the winner must submit the required supporting documentation (limited to what is strictly necessary) within the deadline communicated by the Promoter (for example, one month after the end of the annual tax return period).

     

    Any additional tax that could be derived from the promotion other than the above, where applicable, , which will be borne by the Promoter.

16. Liability: To the extent permitted by applicable law, Visa, its group companies, affiliates, agents, distributors and other representatives (“Promotion Parties”) shall not be held responsible or liable for any loss, damage, injury or death suffered by any participant as a result of participating in the Promotion or accepting the Prize, unless such loss arises directly from a breach of these Terms or from wilful misconduct or gross negligence on the part of the Promotion Parties. The Promotion Parties accept no liability for entries that are lost, mislaid, delayed, corrupted or damaged due to technical, hardware, software, network or other failures beyond their reasonable control. Nothing in these Terms shall exclude or limit any liability which cannot be excluded or limited under Spanish law, including (but not limited to) liability for death or personal injury caused by negligence, wilful misconduct, or any non-waivable consumer rights under the revised text of the Spanish General Law for the Defence of Consumers and Users (Real Decreto Legislativo 1/2007). These limitations shall be interpreted in accordance with Spanish consumer protection law and shall not affect the statutory rights of participants qualifying as consumers.

     

17. No endorsement: The Promotion is in no way sponsored, endorsed, administered by or associated with any third party. By participating in the Promotion, entrants are providing information to Promoter and not to any third party. All third-party trade marks and other intellectual property rights are hereby acknowledged.

18. Cancellation and variation: Promoter reserves the right to modify, suspend or cancel the Promotion and/or these Terms if it deems it necessary to do so, including in cases where there is an actual or anticipated breach of applicable law or where the Promotion is affected by an event beyond the Promoter’s reasonable control. Notwithstanding the foregoing, any modification, suspension or cancellation shall be communicated at least (14) days in advance, by means of a notice posted on the Promotion’s access page and by email to those participants who have already entered. Participants may opt to withdraw from the Promotion following any modification by contacting the Promoter using the contact details provided at the end of these Terms. In the event of cancellation, the Prizes may be awarded among the valid entries received up to the effective date of the cancellation.

19. Disqualification: Without limiting the options available to Promoter, Promoter reserves the right at any time to disqualify entrants that Promoter regards as being in breach of these Terms, any applicable laws, any terms and conditions or policies referred to in these Terms and/or the spirit of the Promotion. 

     

20. Interference with the Promotion: Any attempt to damage, undermine or interfere with the content or legitimate operation of the Promotion is prohibited and may also be a violation of criminal and/or civil laws. Promoter reserves all its rights and remedies to deal with breaches or suspected breaches of this section including, without limitation, to exclude any entrant or winner believed to be associated with such activity.

21. Publicity: Entering the Promotion does not impose any obligation on Entrants to allow the use of their personal data for promotional purposes. The Promoter may disclose or publish the Winner’s personal data (including, where appropriate, their name or likeness) only when the Winner provides explicit and prior consent, and such consent may later be removed at any time without retroactive effect. The Promoter may contact the Winner to request their participation in reasonable publicity activities related to the Promotion; however, involvement in such activities remains entirely voluntary.

     

22. Disclosure of winner’s details: The Promoter will not publicly disclose the personal data of the Winner or any guest in connection with the Promotion. Any disclosure will only occur when required under applicable law or when necessary to administer the Promotion and to arrange, complete and deliver the Prize, in line with EU and Spanish data protection law and the Promoter’s Privacy Notice. As Entrants have already registered on the MyVisa platform, the Promoter has previously received certain personal data relevant for participation, and the Promoter may rely on that data for these purposes when it is appropriate and necessary.

Any advertising or promotional use of the Winner’s personal data (including, when applicable, their name, image or locality) will only occur with the Winner’s prior, separate and explicit consent. Refusing to give this consent will not affect participation, eligibility or the awarding of the Prize, and consent may be removed at any time without retroactive effect.

If any transfer of personal data outside the European Economic Area is required, the Promoter will ensure that appropriate safeguards and any additional measures required under applicable law are implemented to protect data subjects.

23. Personal data: Entrants acknowledge that the Promoter, acting as data controller, collects and processes the personal data provided in connection with the Promotion (including the details of any of the Winner’s guests) for the purpose of administering the Promotion and performing these Terms, including verifying eligibility and arranging, fulfilling and delivering the Prize. Entrants further acknowledge that they have already registered on the MyVisa platform, and that the Promoter has therefore previously received and processed certain personal data necessary for participation. The Promoter may rely on such data for the purposes described above, insofar as it is relevant and appropriate for the proper administration of the Promotion. The Promoter also processes personal data to comply with applicable legal obligations. The Promoter may share such data with the Promotion Administrator, with service providers acting on its behalf, and with the relevant transport, accommodation and event providers where necessary for the fulfilment of the Prize. All processing is carried out in accordance with Regulation (EU) 2016/679 (GDPR), the applicable Spanish data protection legislation, and the Promoter’s Privacy Notice available at https://www.visa.es/terminos-de-uso/aviso-de-privacidad-global-de-visa.html.

     

    Entrants and, where applicable, guests may request access to their personal data, its rectification or erasure, request restriction of or objection to its processing, or exercise their right to data portability. Where processing is based on consent, they may withdraw such consent at any time. Entrants may also lodge a complaint with the Spanish Data Protection Authority (AEPD) or with their local supervisory authority. Data subjects may exercise their rights by contacting the Promoter at privacy@visa.com or through the online portal provided in the Privacy Notice.

24. Accessing these Terms: Any website on which these Terms are posted is only intended to be accessed from Great Britain, France, Spain, Romania, Bulgaria and Czech Republic and where permitted by law. Promoter makes no representation that materials relating to the Promotion are appropriate or available for use at other locations. Access to them from territories where their contents are illegal is strictly prohibited.

     

25. Severance and waiver: If any part of these Terms is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the rest of these Terms will not be affected. Promoter’s failure to enforce any provision of these Terms will not constitute a waiver of that provision.

     

26. Disputes: Subject to the “Law and Jurisdiction” section below, if there is a dispute about the Promotion or these Terms, Promoter’s decisions are final. If there is a conflict between these Terms and any other document referred to in these Terms, these Terms take precedence to the extent necessary to resolve the conflict.

     

27. Law and jurisdiction: The Promotion and these Terms are governed by Spanish law, without prejudice to the fact that participants residing outside Spain shall not be deprived of the protection afforded to them by the mandatory consumer protection provisions of the law of their State of habitual residence. Likewise, any action brought by the Promoter against a participant who qualifies as a consumer may only be brought before the courts of the Member State in which that participant is domiciled; conversely, the participant may bring proceedings against the Promoter before the courts of Madrid or before the courts of his or her domicile.

28. Language: If there is a conflict between the English version of these Terms and any translated version, then to the extent permitted by applicable law, the English version shall take precedence to the extent necessary to resolve the conflict. The English version of these Terms is available at [insert url]. In respect of entrants residing in Spain, a Spanish version of these Terms and Conditions shall be made available and shall have equal legal value as this English version. In the event of any inconsistency or conflict between the two, the version most favourable to the consumer shall prevail, as required by Article 1288 of the Spanish Civil Code and relevant consumer protection laws.

     

29. Contact: General enquiries about the Promotion can be sent to Promoter at: bennsk@visa.com. Postal correspondence can be sent to 1 Sheldon Square, London W2 6TT. 

Short terms for inclusion in promotional assets:

No purchase necessary. 18+ only. Open to legal residents of Spain. To enter: (i) sign up for the MyVisa platform; and (ii) opt in to the Promotion between 00:01am GMT on 11 February 2026 and 11:59pm GMT on 25 February 2026. 2 winner will win 4 tickets to the he opening of the World of Frozen at Disneyland Paris including economy flight or train travel and [1] night hotel accommodation]. Max 1 entry per person. Claim prize within 7 days. Winners will be announced in my Visa. Taxes may apply. Spanish winners: withholding tax rules will apply as described in the full Terms & Conditions

For full T&Cs: 

 Promoter: Visa Europe Management Services Limited, Spanish Branch, office address at  Plaza Pablo Ruiz Picasso, 1- ED TORRE PICASSO, 28020, Madrid .