FAQs

Frequently Asked Questions – my Visa

MY VISA ACCOUNT MANAGEMENT

Q: I need help with my account – first time account set up, password reset or general access queries. How can I get support?

Please contact myVISAsupportES@visa.com with details of your query.

Q: Which cards can be registered on My Visa?

You can register on My Visa if you have a Visa Infinite card, issued in Spain by one of the following institutions: CaixaBank, BBVA, Openbank, Singular Bank o Deutsche Bank

Q: I would like to delete my account – how do I do this?

              Please go to the Account section, and there is an option there to delete your account.

Q: I would like to unsubscribe from receiving my Visa newsletters and marketing communications – how do I do this?

              Please go to the Account section, and there is an option there to unsubscribe.

REDEEMING OFFERS AND BENEFITS

Q: I am having issues redeeming one of the benefits or offers on my Visa.

Please email myVISAsupportES@visa.com with your issue, including the name of the merchant / company, and the details of your experience.

QUESTIONS ABOUT MY VISA CARD

Q: I have lost my Visa card, or it has been stolen.  What should I do?

Please contact your card issuing bank for support. Alternatively see the my Cards section for further support on how to block your card and access Visa emergency services, such as a cash advance.  

Q: I have questions about my banking relationship in general.  Who should I contact?

              Please contact your card issuing bank for support.

GENERAL FEEDBACK OR QUESTIONS

Q: I would like to give general feedback about my experience with my Visa.  How do I do this?

              Please email myVISAsupportES@visa.com with your feedback.